Client Service Manager

  • Job Reference: J007285
  • Date Posted: 8 June 2017
  • Location: London
  • Salary: On Application
  • Bonus/Benefits: Excellent
  • Sector: Payments and Cash Management, Transaction Banking
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Michael Whyard
  • Email: michael.whyard@carrlyons.com
  • Telephone: 0044 207 588 3322

Job Description

Large corporate bank seeks experienced individual to join London based team in the role of Client Service Manager. Great opportunity for individual looking for a role involving payments and cash management within a growing area of the bank. This opportunity will be of interest to somebody currently working in the Cash Management, Payments sector.

 

Key responsibilities include:

  • Internal/external communication with regional/global stakeholders including sales teams and large corporate clients
  • Managing client risk and issues through dedicated Client Service
  • Managing key client relationships to deliver against client promises
  • Acting as escalation point for resolving Client Service issues and challenges
  • Recognising areas that require service improvement and introducing measures to enhance client experience
  • Engaging with clients both via telephone and face to face

 

Key requirements include:

  • Strong knowledge of Payments and Cash Management banking products
  • Experience working in relevant markets e.g. Corporate/Commercial Banking
  • Experience of creating and introducing comprehensive operating plans which deliver desired results
  • A track record of successfully managing projects which have met or exceeded their objectives
  • Ability to confidently and professionally interact with corporate clients

 

The successful incumbent will have experience working with payments or cash management in a client services or client facing role. You need to be a positive and hardworking individual with engaging and confident communication skills. If you are interested in this role, please contact michael.whyard@carrlyons.com