Senior Client Service Manager

  • Job Reference: J007496
  • Date Posted: 9 October 2017
  • Location: London
  • Salary: On Application
  • Sector: Transaction Banking
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Michael Whyard
  • Email: michael.whyard@carrlyons.com
  • Telephone: 0044 207 588 3322

Job Description

Large international bank seeks experienced individual to lead London based Client Service team. Great opportunity for individual looking for a leadership role involving within a growing area of banking.

 

Key responsibilities include:

  • Leading team and providing development and coaching to around 8 Direct Reports
  • Acting as escalation point for resolving Client Service issues and challenges
  • Internal/external communication with regional/global stakeholders including sales teams and large corporate clients
  • Managing client risk and issues through dedicated Client Service
  • Managing key client relationships to deliver against client promises
  • Recognising areas that require service improvement and introducing measures to enhance client experience

 

Key requirements include:

  • Good knowledge of Payments and Cash Management, Transaction Banking product set
  • Experience working in relevant markets e.g. Corporate/Commercial Banking
  • Experience working with FI/NBFI clients
  • Dedicated team management experience
  • Ability to confidently and professionally interact with clients

 

The successful incumbent will have experience of managing a team, ideally within a client service environment. Ideally, the incumbent will also possess product and FI/NBFI client experience. You need to be a positive and hardworking individual with engaging and confident communication skills. If you are interested in this role, please contact michael.whyard@carrlyons.com